Unveil the Secrets of CRM KPIs: A Journey to Customer Delight
CRM KPI Examples are quantifiable measurements that track the performance of a customer relationship management (CRM) system. Examples include the number of leads generated, the conversion rate of leads to customers, the average customer lifetime value, and the customer satisfaction score.
These KPIs are important because they help businesses understand how well their CRM system is performing and identify areas for improvement. By tracking CRM KPIs, businesses can ensure that their CRM system is helping them achieve their business goals.